9 September 2016
Having been forced to issue a directive to recall all 2.5 million Galaxy Note7 units that were shipped to retail partners and consumers worldwide, Samsung has explained the reason why the batteries are exploding.
Samsung made this revelation in a Q&A section posted to its U.K. news portal.
“Based on our investigation, we learned that there was an issue with the battery cell.
“An overheating of the battery cell occurs when the anode-to-cathode came into contact which is a very rare manufacturing process error,” it explained.
It noted that the problem is only with the battery, not the cell. Samsung also stated that the problem only affects the Galaxy Note7, and it doesn’t affect other Samsung phones.
“This is only limited to the Galaxy Note7. Each model has a different design and manufacturing process.” it said.
The number of exploded Galaxy Note7 worldwide is already well above the 35 incidents Samsung acknowledged in its global recall announcement last month.